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Technical Services Specialist

2 months ago

Sydney, New South Wales, Australia MongoDB Full time
About MongoDB

MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to make it easy for organizations of all sizes to build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.

We enable our customers to build anywhere—on the edge, on premises, or across cloud providers—using our industry-leading developer data platform, MongoDB Atlas. Atlas is the only globally distributed, multi-cloud database, available in over 115 regions across AWS, Google Cloud, and Microsoft Azure.

Job Summary

We are seeking a highly skilled Technical Services Engineer to join our team in Sydney. As a Technical Services Engineer, you will use your outstanding problem-solving and customer service skills, along with your deep technical experience, to advise customers and solve their complex MongoDB problems.

You will be a specialist in the entire MongoDB ecosystem, including database server, drivers, our management suite, and services such as Cloud Manager. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.

Key Responsibilities
  • Provide expert technical support to our customers, resolving complex issues related to MongoDB architecture, performance, recovery, security, and more.
  • Work alongside our largest customers, solving their complex issues and providing expert guidance on standard methodologies for running MongoDB at scale.
  • Advocate for customers' needs, working with our product management and development teams to ensure their requirements are met.
  • Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
  • Share knowledge with the team, either via informal one-to-one conversations or training and workshop sessions, to increase the efficiency of our customers and other team members.
Requirements
  • 4+ years of proven experience in a technical role, with a strong focus on diagnostics and troubleshooting.
  • Broad awareness of customer workloads and use cases, including performance, availability, and scalability.
  • Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
  • Ability to read code and basic coding/scripting ability in one or more languages, such as Java, Python, Ruby, C, C++, C#, JavaScript, Go, etc.
  • Good understanding of Networking concepts and protocols, including DNS, TCP/IP, SSL/TLS, etc.
  • Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching.
  • Experience supporting complex mission-critical product applications and database systems (RDMBS or non-relational).
What We Offer
  • A fun, inspiring culture that is engineering-focused.
  • Opportunities to learn, contribute, and make an impact on the product and community.
  • A collaborative team environment with diverse technical backgrounds.
  • A willingness and ability to rapidly learn a wide variety of new technical skills.
Success Measures
  • In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem.
  • In 6 months, you will be comfortable working frontline with our customers and will complete the MongoDB Certified DBA Associate exam.
  • In 12 months, you will be a part of a technical experts group within MongoDB and will be helping your peer engineers in advance diagnostics.