Support Role

5 days ago

Newcastle, New South Wales, Australia beBeeAdministrative Full time $65,000 - $85,000
About the Position

This role involves delivering a range of administrative and operational support functions to facilitate efficient service delivery to customers by frontline teams.

Administrative Assistants play a crucial role in enabling the achievement of strategic objectives by working collaboratively with customers, internal and external stakeholders, and other team members to provide effective centralized support.

Key Responsibilities
  • Manage administrative processing and operational support tasks within case management systems.
  • Process various service request types according to agreed business processes.
  • Manage email inboxes by actioning documents, reports, invoices, and requests in accordance with timeframes.
  • Handle physical mail, including scanning, indexing, and distributing incoming mail.
  • Create and communicate correspondence, such as service approvals and purchase orders.
  • Respond to information requests by collating and sending relevant documents.
  • Provide customer service support through direct resolution or escalation of enquiries.
  • Manage vendor creation and maintenance within case management systems.
  • Resolve Level 1 complaints and escalate to relevant personnel when necessary.
  • Prepare and undertake standard financial transactions to ensure compliance with established procedures.
  • Process travel bookings and communicate itineraries with stakeholders.
Requirements
  • Experience in business administration.
  • Background in customer service.
Benefits
  • A corporate wellbeing program with subsidised gym membership and health check programs.
  • 17.5% annual leave loading.
  • Access to our Employee Assistance Program.
About the Employer

We care for people by building confidence and trust so communities can thrive. We make complex issues simple, ensuring schemes deliver better outcomes for individuals and communities.

  • For more information about us visit our website.
  • We operate a direct sourcing model and do not accept agency introductions.

Please note that you must be an Australian citizen, permanent resident, New Zealand citizen, or have unrestricted working rights to apply for this role.

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