Technical Support Specialist
3 days ago
We are seeking a highly skilled and experienced Field Service Technician to join our team at Conquest Personnel Pty Ltd. This is an excellent opportunity for individuals who enjoy problem-solving, working with technology, and providing exceptional customer service.
Job Description:
About the RoleThe successful candidate will be responsible for providing technical support and services to our clients, ensuring their systems run smoothly and efficiently. As a Field Service Technician, you will play a critical role in troubleshooting and resolving technical issues with various terminals, accurately logging client information, and managing service activities.
Key Responsibilities:
- Troubleshoot and resolve technical issues with various terminals
- Accurately log client information, report faults, and manage service activities
- Follow through to close cases efficiently, ensuring customer satisfaction
- Build strong relationships with merchants to foster trust and confidence
- Participate in product training and share your knowledge with the team
- Install, relocate, and provide technical services for machines
- Respond to service callouts promptly and professionally
- Work closely with the technical team to resolve issues seamlessly
- Manage van stock levels to ensure readiness for any service call
- Provide expert technical support to clients and resolve issues with ease
- Complete detailed service reports for each job
To be successful in this role, you will need:
- Permanent residency due to the nature of this position
- A valid driver's license (for insurance purposes)
- Strong technical aptitude and problem-solving skills
- Ability to work flexible hours, including rostered shifts and on-call availability
- Excellent communication and customer service skills
We offer:
- A competitive salary of $85,000 per annum, negotiable based on experience
- A supportive culture and structured training
- Opportunities for professional growth and development
- A dynamic and rewarding role with opportunities to expand your skills
About Us
At Conquest Personnel Pty Ltd, we pride ourselves on being a leading family-owned technology business. We are passionate about delivering exceptional customer service and providing innovative solutions to our clients. If you are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.
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