Technical Support Specialist

3 days ago


North Rocks, New South Wales, Australia Conquest Personnel Pty Ltd Full time
Conquest Personnel Pty Ltd - Field Service Technician

We are seeking a highly skilled and experienced Field Service Technician to join our team at Conquest Personnel Pty Ltd. This is an excellent opportunity for individuals who enjoy problem-solving, working with technology, and providing exceptional customer service.

Job Description:

About the Role

The successful candidate will be responsible for providing technical support and services to our clients, ensuring their systems run smoothly and efficiently. As a Field Service Technician, you will play a critical role in troubleshooting and resolving technical issues with various terminals, accurately logging client information, and managing service activities.

Key Responsibilities:

  • Troubleshoot and resolve technical issues with various terminals
  • Accurately log client information, report faults, and manage service activities
  • Follow through to close cases efficiently, ensuring customer satisfaction
  • Build strong relationships with merchants to foster trust and confidence
  • Participate in product training and share your knowledge with the team
  • Install, relocate, and provide technical services for machines
  • Respond to service callouts promptly and professionally
  • Work closely with the technical team to resolve issues seamlessly
  • Manage van stock levels to ensure readiness for any service call
  • Provide expert technical support to clients and resolve issues with ease
  • Complete detailed service reports for each job
Required Skills and Qualifications

To be successful in this role, you will need:

  • Permanent residency due to the nature of this position
  • A valid driver's license (for insurance purposes)
  • Strong technical aptitude and problem-solving skills
  • Ability to work flexible hours, including rostered shifts and on-call availability
  • Excellent communication and customer service skills
Benefits

We offer:

  • A competitive salary of $85,000 per annum, negotiable based on experience
  • A supportive culture and structured training
  • Opportunities for professional growth and development
  • A dynamic and rewarding role with opportunities to expand your skills

About Us

At Conquest Personnel Pty Ltd, we pride ourselves on being a leading family-owned technology business. We are passionate about delivering exceptional customer service and providing innovative solutions to our clients. If you are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.



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