Technical Support Specialist

3 weeks ago

North Rocks, New South Wales, Australia Conquest Recruitment Group Full time
Job Details

We are seeking an experienced Technical Support Specialist to join our team at Conquest Recruitment Group. This is an exciting opportunity to work with a highly successful business in the field of technology and payment solutions.

The role will involve providing technical assistance and support to resolve technical issues over the phone, as well as maintaining an up-to-date knowledge of operational procedures. You will be the main point of contact for the technical team and will be responsible for providing regular escalation support to technical team and technical partners.

The ideal candidate will have a strong IT background, excellent communication skills, and the ability to problem solve. You will also have knowledge of computer management systems and exceptional computer skills.

We are looking for a team player who can work effectively in a close-knit, supportive team environment. If you are a motivated and experienced Technical Support Specialist looking for a new challenge, we would love to hear from you.

Please note that for this role, you must live in Australia and be a permanent resident.

Key Responsibilities:

  • Provide technical assistance and support to resolve technical issues over the phone
  • Maintain an up-to-date knowledge of operational procedures
  • Provide regular escalation support to technical team and technical partners
  • Utilise monitoring tools and system logs to build a detailed issue case
  • Replicate unfamiliar issues in test machines
  • Complete fleet optimisation and preventative tasks
  • Configure and support software and hardware products
  • Cooperate and liaise with technical team and share information across the organization
  • Develop/build working relationship with Next Payments' internal department
  • Liaise and coordinate with external third-party service providers to resolve issues
  • Raise cases for all activities capturing accurate description of incidents/issues
  • Follow-up all outstanding cases
  • Provide consistent and accurate information when responding to queries

Requirements:

  • Technical Customer service background - you are tech savvy and have a strong IT background
  • You are a team player with exceptional communication skills
  • Have the technical aptitude to problem solve
  • Knowledge of computer management systems
  • Exceptional computer skills
  • Strong ability to transfer information, skills and knowledge
  • 2 years previous experience in IT related helpdesk/system operations
  • Exceptional PC Skills

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