Technical Support Specialist
22 hours ago
About Us
Conquest Personnel Pty Ltd is a leading family-owned business in the technology industry, recognised for its supportive culture and innovative approach. We prioritise our employees' professional growth and provide structured training to ensure their success.
We are seeking a skilled Field Service Technician to join our team. As a key member of our technical support team, you will play a critical role in providing exceptional service to our clients, ensuring their systems run smoothly and efficiently.
Job Summary
This is a hands-on role for someone who loves solving technical challenges and interacting with customers. You will troubleshoot and resolve technical issues with various terminals, accurately log client information, report faults, and manage service activities. Your goal will be to close cases efficiently, ensuring customer satisfaction.
Key Responsibilities:
- Troubleshoot and resolve technical issues with various terminals
- Accurately log client information, report faults, and manage service activities
- Follow through to close cases efficiently, ensuring customer satisfaction
- Build strong relationships with merchants to foster trust and confidence
- Participate in product training and share your knowledge with the team
- Install, relocate, and provide technical services for machines
- Respond to service callouts promptly and professionally
- Work closely with the technical team to resolve issues seamlessly
- Manage van stock levels to ensure readiness for any service call
- Provide expert technical support to clients and resolve issues with ease
- Complete detailed service reports for each job
Requirements:
- Permanent residency is required due to the nature of this position
- A valid driver's license is mandatory (for insurance purposes)
- Strong technical aptitude and problem-solving skills
- Ability to work flexible hours, including rostered shifts and on-call availability
- Excellent communication and customer service skills
What We Offer:
- A competitive salary of $85,000 - $110,000 per annum, depending on experience
- Ongoing training and development opportunities
- A dynamic and rewarding work environment
- The chance to make a real difference in the lives of our clients
How to Apply:
If you are passionate about technology and have the skills and experience we require, please submit your application. We look forward to hearing from you.
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