Senior Operations Delivery Specialist

2 weeks ago

Newcastle, New South Wales, Australia beBeeReplacement Full time $70,000 - $90,000

Job Summary

We are seeking a highly skilled Rail Replacement Coordinator to join our team. In this role, you will be responsible for conducting audits, providing training, and supporting the smooth delivery of our rail replacement operation.

Key Responsibilities

  • Ensure that operational standards are met in line with client expectations.
  • Maintain high levels of safety in accordance with agreed risk assessments and methods of work.
  • Advise on adjustments to the replacement service to consider any changes in circumstances when on site.
  • Assist, advise, and support in failures in the delivery of the operation with the support of our control team.
  • Provide weekly feedback to the coordination team on coordinator audits and station checks.
  • Help maintain a safe transfer and pick up/set down area for customers when on site.
  • Undertake coordinator on-site assessments, including uniform checks, app checks, and welfare checks, which will be documented and recorded along with feedback to the relevant team member(s).
  • Record all service incidents, escalating where appropriate, and provide thorough feedback within 48 hours to the coordination team after your shift.
  • Conduct standards 'spot checks' at locations where required.
  • Conduct 'coordinator audits' at locations requested by the coordination team.
  • Provide further training to current coordinators, including coaching and mentoring.
  • Provide shadow shifts for new starters and complete relevant training paperwork and sign off.
  • Assist in the onboarding and training of new starters (new coordinators).

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