Senior Operations Leader

2 days ago


Newcastle, New South Wales, Australia beBeeLeadership Full time $180,000 - $200,000

Job Title: Senior Operations Leader

Location:

We are committed to empowering participants and broader communities through employment, training, and support services.

Purpose of the Role:

The Senior Operations Leader is responsible for ensuring that our wide-ranging programs operate efficiently, consistently, and in alignment with our mission of economic empowerment, cultural integrity, and community impact. This role leads operational excellence across both program delivery and back-of-house functions, shaping systems that are effective, scalable, and culturally responsive.

Key Responsibilities:

- Operational Leadership & Strategy: Develop and oversee implementation of operational plans across all programs.

- Partner with the executive team to drive growth, sustainability, and innovation.

- Program Delivery & Compliance: Oversee the day-to-day functioning of program teams to ensure service quality and coordination.

Essential Qualifications & Experience:

- Senior leadership experience in operations, ideally within NDIS, WFA, DES and/or government-funded programs.

- Deep knowledge of the Employment Services Sector.

- Demonstrated success in delivering programs that drive social and economic outcomes, particularly with First Nations communities.

Performance Measures / KPIs:

- Program efficiency (timely, quality delivery of services)

- Client outcomes—participant satisfaction and empowerment

- Budget adherence and cost-effectiveness

- Performance against KPIs and contractual requirements

- Staff retention, engagement metrics, and team performance

- Strength and impact of partnerships with stakeholders, employers and community



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