Experience Improvement Specialist

2 weeks ago

Australia beBeeEvaluation Full time $90,000 - $110,000

**About Our Role**

 At Scope, our mission is to empower individuals with disabilities to thrive and reach their full potential.

We are seeking a highly skilled Client Experience Evaluation Lead to join our Strategy & Impact Division on a fixed-term part-time basis. This exciting opportunity will involve leading the design and execution of client experience evaluation programs, managing research projects, and providing insights to stakeholders.

**Key Responsibilities:**

  • Design and implement research methodologies to measure and evaluate client experience and service quality
  • Lead quantitative and qualitative research projects, including interviews and focus groups
  • Provide actionable insights and recommendations based on data analysis
  • Train and support staff on client experience data collection and interpretation
  • Develop reports, dashboards, and communication materials
  • Ensure ethical data collection and compliance with privacy regulations
  • Build strong relationships with internal and external stakeholders, including frontline staff, clients, and their families/supporters
  • Identify opportunities for continuous improvement and innovation

**Requirements:**

  • Extensive experience in consumer research and/or community services
  • Strong project management and data analysis skills
  • Proficiency in CX software (Qualtrics preferred) and Microsoft Office Suite
  • Flexible with travel - up to 40% travel within NSW to visit SIL accommodations
  • Good understanding of legal framework governing consumer research data

**Benefits:

As an employee at Scope, you will enjoy access to exclusive benefits through our partnership platform. You can earn cashback, vouchers, and discounts to popular retailers covering groceries, fuel, entertainment, wellbeing, and more.

**Scope as an Employer:**

We value our people and recognize their contributions by rewarding them with meaningful recognition and growth opportunities. We are committed to responding to every applicant and strive to create a diverse and inclusive workplace culture.

**Successful Applicants:**

Successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If applicable, a certified International Police Check may also be required.


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