Quality Improvement Specialist

Quality Improvement Specialist

The position involves contributing to organisational level improvements within the service, bringing a regional lens to the work. Key responsibilities include partnering with service delivery to provide quality support to programs and teams, while also overseeing day-to-day quality support and projects for broader quality improvements across the organisation.

Key initiatives will include developing tools for improved outcomes for participants and young people, enhancing current forms and practices relating to medication and risk management, and coordinating a quality training project across teams within Child Safety and other programs.

This role is focused on supporting a range of quality improvement objectives within the organisation, including responding to participant feedback and complaints, and providing guidance to frontline teams in the management of incidents. The role is available either full time or part time (minimum 0.8 FTE) flexible for the right applicant.

Requirements:

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• Certificate IV/Diploma in Mental Health, AOD or related field OR Tertiary qualification in a social science;\
• 2+ year relevant work experience in mental health sector OR demonstrated experience in quality improvement initiatives within the human services sector;\
• National Police Records Check;\
• NDIS Workers Screening Check;\
• Working with Children Check (Employee);\
• NDIS Worker Orientation Module Certificate - free online course;\
• LCS2 Outcome - this can be supplied by the employer;\
• Current valid Driver's Licence and the ability to undertake some intra-state and inter-state travel as required.\
• Good communication and interpersonal skills are essential.\
• The ability to work independently and as part of a team.\
• Ability to prioritise tasks and meet deadlines.\
• Excellent problem-solving and analytical skills.\
• Highly organised with excellent time management skills.\
• Able to maintain confidentiality when required.\
• Adaptable and flexible.\
• Ability to work in a fast-paced environment.\
• Commitment to ongoing learning and professional development.\
• Experience working in a youth-focused service an advantage but not necessary.\
• First aid qualification highly regarded.\
• Have knowledge of child safety principles and procedures.\
• Basic understanding of data analysis software.\
• Has empathy and cultural awareness and respect towards Aboriginal and Torres Strait Islander peoples.\
• Basic understanding of budgeting and financial processes.\
• Work in partnership with families, colleagues and external agencies.\
• Enhance the capacity of workers and managers to deliver evidence-based practices.\
• Responsibility for ensuring effective data collection systems are implemented.\
• Manage complex relationships with clients, stakeholders and staff at various levels.\
• Excellent verbal and written communication skills.\
• Actively participates in the promotion of Workforce Development initiatives.\
• Develop effective relationship-building strategies.\
• Role models appropriate professional behaviour.\
• Ensures compliance with policies and procedures.\
• Maintains accurate records.\
• Monitoring progress against goals and KPIs.\
• Conduct regular meetings with staff to discuss performance and set goals.\
• Provide coaching and mentoring to staff.\
• Identify opportunities for workforce growth and talent.\
• Foster strong partnerships with local community groups and networks.\
• Build trust through open and honest communication.\
• Communicate clearly and effectively.\
• Empower others to take ownership of their work.\
• Support employees in achieving their career aspirations.\
• Apply the Oath of Service throughout practice.\
• Ensure that all activities are conducted within legal guidelines and in accordance with company policies and procedures.\
• Practicing harm minimisation approaches when dealing with clients.\
• Transparency and accountability.\
• Continuously learn about and understand client needs.\
• Improves the life-long capability of individuals.\
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Benefits:

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• Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose.\
• Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive.\
• Salary Packaging: Enhance your financial well-being with our salary packaging option.\
• Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance.\
• Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us.\
• Flexible Work Arrangements: This is an opportunity to work in a dynamic team within the organisation.\
• Recognition and Rewards: Be recognised and rewarded for your contributions.\
• Continuous Learning and Development: Continuously learn about and understand client needs.\
• Professional Growth Opportunities: Empower others to take ownership of their work.\
• Community Engagement: Foster strong partnerships with local community groups and networks.\
• Wellness Programs: Our Employee Assistance Program is designed to help you navigate life's ups and downs with confidence and resilience.\
• Training and Development: Improve the life-long capability of individuals.\
• Diverse and Inclusive Workplace: We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring.\
• Committed to Diversity and Inclusion: We believe that everyone deserves a chance to succeed, regardless of their background, disability, or identity.\
• We Embrace Diversity: We celebrate and promote diversity in all its forms, because we know it makes us stronger.\
• Culturally Safe Environment: We're committed to creating a culturally safe environment for everyone.\
• Safe and Respectful Workplace: We strive to create a safe and respectful workplace for all our employees.\
• Respect for Individual Differences: We believe that every individual has unique strengths and talents.\
• Leadership Style: Demonstrating collaborative leadership and allowing autonomy.\
• Inspiring Others: Motivating others to achieve more.\
• Results-Oriented: Focused on delivering results and achieving goals.\
• Team Player: Collaborative and supportive team member.\
• Passionate About Client Wellbeing: Dedicated to delivering exceptional care and improving lives.\
• Deliver Quality Services: Providing high-quality services that meet the needs of our clients.\
• Clear Communication: Deliver clear and concise information to stakeholders.\
• Accountability: Taking responsibility for actions and decisions.\
• Emotional Intelligence: Practicing self-awareness, empathy, and effective communication.\
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Others:

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

Wellways strongly encourages all workers to be fully vaccinated including relevant boosters for COVID-19.