Customer Service Excellence Lead

3 days ago

Sydney, New South Wales, Australia beBeeProblem Full time $80,000 - $120,000

Job Description

We are seeking a highly skilled Customer Care Supervisor to join our team. The successful candidate will be responsible for ensuring high levels of customer service and delivering day-to-day KPIs and SLAs across the Customer Care Centre operations.

The ideal candidate will have well-developed knowledge and skills, with typically 2-5 years of experience in a similar role. They will provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives.

Key responsibilities include:

  • Customer Support Team Training - Provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives
  • Customer Support Technology Management - Identify and implement technology to optimize processes and collaboration for customer-facing teams to deliver high-levels of support
  • Customer Support Team Enablement - Collect and analyze customer data to optimize the workflows, operating procedures, and resources to enable support teams

Required Skills and Qualifications

The successful candidate will possess excellent problem-solving, collaboration, and prioritization skills. They will be able to work effectively with others, communicate clearly, and prioritize tasks to achieve goals.

Benefits

Our company offers a competitive salary package, including $80,000.00 - $120,000.00 per year. We also offer a flexible work environment and opportunities for career growth and development.

Others

At our company, we value diversity and inclusion. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. We are committed to creating a workplace that is welcoming and inclusive for all employees.

  • Senior Process Excellence Lead

    5 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $125,693 - $138,510 per year

    Senior Process Excellence LeadClerk Grade:9/10Salary Range:$125,693-$138,510 + superannuationEmployment Type:Full-time, OngoingLocation:SydneyAbout this roleJoin a dynamic and passionate team of experts delivering Process Excellence initiatives across the Department of Customer Service (DCS). This is an exciting opportunity to leverage your skills and...

  • Customer Service Excellence Lead

    4 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $120,000

    Are you a seasoned leader with a passion for delivering exceptional customer experiences?This is an exciting opportunity to join our team as a Customer Service Excellence Lead.In this key role, you'll lead a high-performing customer service team, overseeing the entire order journey and collaborating across the business to drive customer satisfaction.You'll...

  • Customer Service Excellence Lead

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $75,000 - $95,000

    About the Role:We are seeking a Customer Service Excellence Lead to join our team. This role will be based in our Sydney Support Office and reporting into the Senior Leadership Team.Key Responsibilities:Collaborate with the retail and warehouse teams to ensure seamless customer experience across our brands.Respond to customer feedback and enquiries, solving...

  • Customer Service Excellence Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $100,000 - $120,000

    We are seeking a dedicated professional to fill the role of Customer Service Excellence Lead. This position is critical in ensuring exceptional customer experiences and resolving any issues that may arise.The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment. They...

  • Customer Service Manager

    3 days ago

    Sydney, New South Wales, Australia Lead Group Consultancy Full time

    Onsite gym- Free onsite parking- Well known & large manufacturer**The Company**My Client, is a manufacturer, with over 35 years of industry experience in industrial hose and fittings. Due to continuous growth rooted in service excellence, proactive business approaches, and the creation of positive work environments, they now require the assistance of a Team...

  • Customer Service Excellence Lead

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

    About Our Electronics and Appliances ManufacturerJob Overview:We are seeking an experienced Customer Service Representative to handle customer inquiries, resolve issues efficiently, and provide solution services.Key Responsibilities:Escalated customer complaints and inquiriesFollow warranties and returns policyData entry and follow up callsMaintain customer...

  • Service Excellence Lead

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $106,025 - $117,363

    **Job Summary**We are seeking an experienced professional to lead our team in delivering exceptional service to our customers. As a Service Excellence Lead, you will be responsible for developing and implementing strategies to improve our customer service standards and ensuring that our team is equipped to provide high-quality support.Main...

  • Customer Service Representative

    2 days ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...

  • Customer Service Representative

    6 hours ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...

  • Customer Service Excellence Lead

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $50,652 - $54,241

    Exceptional Customer Experience SpecialistDeliver outstanding customer satisfaction and community engagement by providing exceptional service to customers. This includes handling sales and service transactions, managing high-value transactions, conducting identity services transactions, promoting products and services, and assisting with mail lodgements and...