Technical Support Specialist

2 weeks ago

Canberra, ACT, Australia beBeeSupport Full time $90,000 - $120,000

Job Title

We are seeking a dedicated and detail-oriented Technical Support Specialist to join our team.

Responsibilities

  • Provide timely and effective technical support to clients via various communication channels.
  • Resolve technical issues efficiently and escalate complex cases as needed.
  • Determine software and hardware requirements to resolve issues.
  • Install, configure, and repair peripheral equipment.
  • Contribute to the development of knowledge base articles and standard operating procedures.
  • Collaborate with team members to achieve common goals and deliver high-quality results.
  • Perform administrative tasks, including scripting and access management.
  • Participate in planning and delivering additional support activities.
  • Investigate and troubleshoot issues to obtain evidence-based conclusions.

Requirements

  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of Microsoft Windows, Microsoft Office, SCCM, Active Directory, Citrix, and ITIL is highly desirable.

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