Senior IT Support Specialist
1 month ago
Milestone IT is seeking an experienced IT ServiceDesk Engineer to join a dynamic team in the healthcare sector.
As a key member of the IT team, you will provide Level 1 support to users, working closely with a team of IT specialists to resolve service desk tickets and complex issues.
Key Responsibilities:
- Assist the Level 1 team in resolving service desk tickets and complex issues.
- Work with the Engineering Team as a cross-over resource to resolve escalated issues.
- Mentor the L1 service desk team and help develop documentation.
- Provide support for Active Directory, operating system builds from images, and troubleshooting.
- Perform proactive and reactive troubleshooting to identify potential problems.
- Provide reports as requested by management or the customer.
Requirements:
- Minimum of 2-3 years experience in performing Level 2 support.
- Detailed knowledge and experience of Microsoft Office Suite.
- Detailed knowledge of various desktop and server operating systems.
- High level of experience with O365.
- Strong networking knowledge.
- Strong understanding of Citrix.
- Friendly, welcoming, and professional with good telephone manners.
- Well-presented, hardworking, and enjoys working in a team.
- Possess great written and verbal communication skills.
- Work well independently and productively within a small team environment.
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