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Head of Employment Relations and Conduct
2 months ago
As the Head of Employment Relations and Conduct at UNSW Australia, you will lead a dedicated team in delivering expert advice and support to management and HR on a diverse range of conduct and complaint matters.
Key Responsibilities- Lead the ER Conduct & Complaints team to provide accurate and timely guidance to UNSW stakeholders.
- Supervise the management and resolution of complex matters, providing end-to-end case management advice.
- Support HR Business Partners (HRBPs) and managers with case management processes to ensure objective and fair assessment.
- Contribute as a lead Subject Matter Expert (SME) to HR strategy, ensuring compliance with regulations and legislation, working collaboratively with the Conduct & Integrity Office.
- Substantial experience in case management and complaint handling, preferably in an employee relations context.
- Demonstrated extensive skills and experience in conducting investigations, including developing investigation and risk plans, securing evidence, interviewing witnesses, and drawing objective and fair conclusions.
- Demonstrated ability to lead, support, and develop a specialist team in a complex environment.
- Extensive experience providing employee relations advice, and complaint handling and case management support to senior leaders, line management, staff, human resources, and ideally dealing with employee unions.
- High level interpersonal and negotiations skills, including ability to liaise effectively with diverse stakeholders, build relationships, interact effectively with a wide client base.
- Proven ability to communicate with stakeholders effectively, provide high-level guidance, and influence outcomes.
- Demonstrated ability to think and operate strategically in a HR context, with high-level problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Demonstrated superior sound judgment and an advanced level of emotional intelligence, especially in relation to dealing with highly sensitive, confidential, and potentially controversial matters with tact, sensitivity, and respect.
