Head of Employment Relations Conduct Lead

3 days ago

Sydney, New South Wales, Australia UNSW Australia Full time

About UNSW Australia
UNSW Australia is a dynamic and diverse organisation that prides itself on being a leader in innovation and excellence. Our workplace is designed to foster a culture of respect, integrity, and collaboration, where our people can thrive and grow.

Job Title: Head of Employment Relations Conduct
The Head of Employment Relations Conduct will be responsible for leading a high-performing team in delivering expert advice and support to UNSW Management and HR on a diverse range of conduct and complaint matters. This is an exciting opportunity for a seasoned professional to bring their extensive experience in case management and complaint handling to a dynamic and challenging role.

Key Responsibilities:

  • Lead the ER Conduct & Complaints team to provide accurate and timely guidance to UNSW stakeholders.
  • Supervise the management and resolution of complex matters, providing end-to-end case management advice.
  • Support HR Business Partners (HRBPs) and managers with case management processes to ensure objective and fair assessment.
  • Contribute as a lead Subject Matter Expert (SME) to HR strategy, ensuring compliance with regulations and legislation, working collaboratively with the Conduct & Integrity Office.

Requirements:

  • Substantial experience in case management and complaint handling, preferably in an employee relations context.
  • Demonstrated extensive skills and experience in conducting investigations, developing investigation and risk plans, securing evidence, interviewing witnesses, and drawing objective and fair conclusions, preparing reports, and maintaining accurate records.
  • Demonstrated ability to lead, support, and develop a specialist team in a complex environment.
  • Extensive experience providing employee relations advice, and complaint handling and case management support to senior leaders, line management, staff, human resources, and ideally dealing with employee unions.
  • High-level interpersonal and negotiation skills, including the ability to liaise effectively with diverse stakeholders, build relationships, interact effectively with a wide client base.
  • Proven ability to communicate with stakeholders effectively, provide high-level guidance, and influence outcomes.
  • Demonstrated ability to think and operate strategically in a HR context, with high-level problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Demonstrated superior sound judgment and an advanced level of emotional intelligence, especially in relation to dealing with highly sensitive, confidential, and potentially controversial matters with tact, sensitivity, and respect.

For further information on the role and responsibilities, please refer to the position description.

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