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Chief Resolution Manager
3 weeks ago
As a Principal Resolution Officer, you will play a pivotal role in driving the resolution process of health service complaints. This position is critical to leading and coordinating local resolution and conciliation processes.
- Key Responsibilities:
- Ensure efficient delivery of high-quality resolution services through effective coordination and leadership.
- Build strong relationships with internal and external stakeholders to facilitate collaborative resolution efforts.
- Lead performance improvement initiatives to enhance the resolution function's effectiveness.
- Develop and provide training programs for resolution team members to enhance their skills.
- Support the resolution team in managing health complaints and provide guidance as needed.
- Offer expert advice and participate in consultation processes to identify appropriate resolution strategies.
- Develop and implement policies and procedures to align resolution processes with organizational objectives.
The ideal candidate will possess excellent leadership skills, strong communication abilities, and a thorough understanding of relevant legislation.
