Exceptional Customer Experience Expert

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $65,000 - $80,000

We are seeking a skilled and enthusiastic Customer Service Representative to join our team. As the initial point of contact for our business, you will be responsible for building strong relationships with our customers and resolving any issues that may arise on a daily basis.

Your main objective will be to create exceptional and memorable experiences for our customers. This includes addressing their concerns, engaging in banter, cracking jokes, and keeping them entertained.

Key Responsibilities:

  • Provide exceptional customer service and support via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Develop and maintain strong relationships with customers to ensure loyalty and retention
  • Stay up-to-date with company products and services to provide accurate information to customers

What We Offer:

  • A competitive salary and bonus structure
  • The opportunity to work from home every Monday and Friday after training
  • Flexibility in working hours between 8am and 6pm, Monday to Friday
  • A career progression pathway to leadership
  • A modern office located 15 minutes south of the CBD
  • Free onsite parking for all employees

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and conflict resolution skills
  • Knowledge of customer service principles and practices
  • High school diploma or equivalent required; degree preferred

About Us:

We are a global leader in digital entertainment, providing premier online casino gambling and sports betting experiences. Our mission is to deliver exceptional customer experiences and drive business growth through innovation and excellence.

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