Exceptional Customer Experience Specialist

1 week ago


Melbourne, Victoria, Australia beBeeConsultant Full time $40,000 - $60,000
Customer Service Consultant Job Description

We are seeking a highly skilled and enthusiastic professional to fill this Customer Service Consultant role.

Job Summary

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences.

About the Role

This position involves working within our Membership and Operations division, where you will be responsible for communicating with members and assisting them with their enquiries and any issues they may have. You will be a core part of the organisation and will have the opportunity to upskill and grow.

About Our Team

Our team prides itself on having a collaborative environment that supports and guides employees to excel in their roles. As a Customer Service expert, you will work closely with our Manager of Customer Service to deliver excellent results.

Key Responsibilities

  • Be an expert in finding solutions to customers' issues
  • Update client and account details
  • Drive membership growth through administrative support
  • Provide excellent communication and problem-solving skills

Requirements

  • Previous experience in a Customer Service role
  • Strong problem-solving skills
  • Excellent communication skills
  • Ability to work in a fast-paced environment

What We Offer

  • A fun and supportive team environment
  • Industry-leading organisation with growth opportunities
  • Discounted gym membership
  • Health and wellbeing days


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