Cloud and Infrastructure Technical Support Specialist

1 week ago

Morwell, Victoria, Australia beBeeTechnical Full time $80,000 - $100,000

We are seeking a Technical Support Specialist to join our team. In this role, you will provide technical assistance and support to customers across a wide range of cloud and infrastructure technologies. You will work closely with internal teams and external partners, contribute to service improvements, and grow your technical strengths in a fast-paced, collaborative environment.

At our organization, we believe difference is something to celebrate. We are advocates for Inclusion and Diversity, which means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, we demonstrate our value of 'Being Good to People' every day.

We are a local company from the ground up, founded almost 20 years ago in regional Victoria. We have expanded to every corner of Australia - we're growing fast and not slowing down. Our culture lives and breathes our values:

  • Don't Be Ordinary, Be Awesome
  • Think BIG
  • No Bullsh*t
  • Be Good to People
  • Have Fun

We are proud to be a B Corp Certified company, maintaining the highest standards for social and environmental performance, transparency, and accountability. We care about our community through our Pledge 1% commitment, sponsorship programs, and paid staff community service leave offering.

The good stuff:

  • 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
  • Discounted internet up to the value of $109 per month
  • 20% off our Mobile services
  • Day-to-day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names
  • Celebrating you: With monthly rewards and recognition
  • Internal training and resources for you to continue to learn, grow and achieve your career goals
  • Yearly allowance for amazing Aussie merch
  • Fitness Passport for access to multiple gyms and pools across Australia

You are a compassionate and technically curious professional who thrives in fast-paced environments and enjoys helping others. You bring a calm and thoughtful approach to troubleshooting, communicate with clarity and empathy, and take pride in making complex things feel simple for customers. You're motivated by continuous learning and love working with others to create seamless, supportive experiences.

  • 1+ years' experience in a Service Desk or technical support role
  • Entry-level certification or experience with technologies such as VMware, Cisco UCS, NetApp, Veeam, Microsoft 365, and more
  • Passion for learning and growing your technical knowledge
  • Strong customer focus with a desire to exceed expectations
  • Experience mentoring or supporting team members
  • Excellent organisation, time management, and communication skills
  • Ability to work one on one's own and collaboratively
  • Adaptable and quick to learn new tools and technologies

In this role, you will help bring our values to life by providing technical support to our customers with care, clarity, and technical excellence. You will troubleshoot and resolve incidents affecting customer services within SLA frameworks, explore, plan, and test service changes for customer environments, provide proactive, empathetic updates throughout the case lifecycle, and act as a customer advocate, simplifying complex vendor and technical interactions.

This is a unique opportunity to join a fast-growing organisation where you can make a real impact. If you are passionate about delivering exceptional customer experiences and have a strong background in technical support, we would love to hear from you.

  • Cloud Infrastructure Support Professional

    2 weeks ago

    Morwell, Victoria, Australia beBeeSupport Full time $90,000 - $109,000

    Job DescriptionWe are seeking a compassionate and technically curious support engineer to provide thoughtful and proactive support across a wide range of cloud and infrastructure technologies.Key Responsibilities:Troubleshoot and resolve incidents affecting customer services within SLA frameworksExplore, plan, and test service changes for customer...

  • Enterprise Cloud and Infrastructure Support Engineer

    1 week ago

    Morwell, Victoria, Australia Aussie Broadband Full time

    We're seeking a compassionate and technically curious support engineer to join our Enterprise, Government & Wholesale team. In this role, you'll provide thoughtful and proactive support across a wide range of cloud and infrastructure technologies, helping customers navigate complex issues with clarity and care. You'll work closely with internal teams and...

  • Support Engineer

    2 weeks ago

    Morwell, Victoria, Australia beBeeCloud Full time $100,000 - $140,000

    Enterprise Cloud Support Professional">We are seeking a compassionate and technically curious individual to join our team. In this role, you will provide thoughtful and proactive support across a wide range of cloud technologies, helping customers navigate complex issues with clarity and care.">You will work closely with internal teams and external partners,...

  • Education Support Specialist

    2 weeks ago

    Morwell, Victoria, Australia beBeeEducator Full time $75,000 - $95,000

    Education Support SpecialistThe Education Support Specialist will play a crucial role in providing tailored educational support and instruction to vulnerable students.This full-time or part-time position offers the opportunity to make a meaningful difference in the lives of children and young people in out-of-home care, helping them to achieve their academic...

  • HR Support Specialist

    2 weeks ago

    Morwell, Victoria, Australia beBeeHumanResources Full time $80,000 - $110,000

    HR Support SpecialistWe are seeking an HR Support Specialist to join our organization in a pivotal role that fosters employee growth and success. As an integral member of the team, you will play a key role in supporting the future career development of our employees.About the Role:Partner with management and teams to assist with hiring for waged...

  • Family Support Specialist

    7 days ago

    Morwell, Victoria, Australia beBeeSupport Full time $100,783 - $105,349

    About the RoleThe BUABAH model supports families from early gestation to early infancy.As a Family Services Team member, you'll work closely with an Aboriginal Early Years practitioner and specialist practice leads.You will link families with maternity and birth supports, key partners, and stakeholders to provide a comprehensive response to address their...

  • Support Administrative Professional

    2 weeks ago

    Morwell, Victoria, Australia beBeeAdministration Full time $68,824 - $79,912

    We are seeking a highly skilled Administrative Support Specialist to join our Engineering Services Team on a temporary part-time basis.As an Administrative Support Specialist, you will play a vital role in providing administrative and customer service support, managing requests and applications from internal and external stakeholders. You will handle...

  • Therapeutic Specialist – Residential Care

    3 weeks ago

    Morwell, Victoria, Australia JUNCTION Full time

    Therapeutic Specialist – Residential Care (Morwell)The Therapeutic Specialist – Residential Care, based in Morwell, leads the development of trauma-informed support plans for young people in residential care. This role combines clinical assessment, direct therapeutic work, and ongoing consultation with carers and professionals to embed therapeutic...

  • Animal Care Specialist

    2 weeks ago

    Morwell, Victoria, Australia beBeeCare Full time $130,000 - $140,000

    Animal Care Specialist OpportunityWe are seeking a dedicated and passionate animal care specialist to manage a wide variety of cases, including routine vaccinations and desexings.Responsibilities:Manage interesting and unique animal cases in a fast-paced environment.Grow expertise in managing complex medical cases and advancing skills in animal care.Treat...

  • Patient Care Specialist

    7 days ago

    Morwell, Victoria, Australia beBeeCare Full time $98,400 - $124,800

    We are seeking highly skilled and compassionate individuals to join our team of patient care specialists.About the RoleAs a patient care specialist, you will be responsible for providing high-quality medical transport services to patients in need. This may include transporting patients from home to hospital, hospital to hospital, or hospital to home. You...