Cloud Infrastructure Support Professional

2 weeks ago

Morwell, Victoria, Australia beBeeSupport Full time $90,000 - $109,000
Job Description

We are seeking a compassionate and technically curious support engineer to provide thoughtful and proactive support across a wide range of cloud and infrastructure technologies.

Key Responsibilities:
  • Troubleshoot and resolve incidents affecting customer services within SLA frameworks
  • Explore, plan, and test service changes for customer environments
  • Provide proactive, empathetic updates throughout the case lifecycle
  • Act as a customer advocate, simplifying complex vendor and technical interactions
  • Collaborate across internal teams to ensure seamless support experiences
  • Escalate and manage carrier relationships for service-impacting issues
  • Participate in on-call and dispatch rotations to ensure timely support
  • Maintain technical proficiency through ongoing learning and certification
Requirements
  • 1+ years' experience in a Service Desk or technical support role
  • Entry-level certification or experience with technologies such as VMware, Cisco UCS, NetApp, Veeam, Microsoft 365
  • Passion for learning and growing your technical knowledge
  • Strong customer focus with a desire to exceed expectations
  • Experience mentoring or supporting team members
  • Excellent organisation, time management, and communication skills
  • Ability to work independently and collaboratively
Our Culture

Our company values diversity and inclusion. Our culture includes:

  • Be awesome
  • Think BIG
  • No bullsh*t
  • Be good to people
  • Have fun

Our company prioritizes community engagement and corporate social responsibility.

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