Learning Program Manager, Delivery Services ACES Learning and Talent Development
4 weeks ago
Job Summary
The Delivery Services Learning Program Manager will be responsible for executing the strategy for learning and development initiatives that support the business objectives of the Delivery Services Operations team. This role will lead the development of training best practices and standards, enable implementation across the network, and share results with all operations leaders.
Key Responsibilities
- Analyse and solve business problems with focus on understanding root causes and driving forward-looking opportunities
- Contribute to reporting on training activities and analyse data to drive results and learning effectiveness
- Work strategically with L&D leaders to identify innovative learning solutions to localise training programs and work toward reducing / eliminating the need for training
- Drive adherence to standard learning solutions as well as getting feedback from the operational teams on areas of opportunity for improvement
- Create and manage the communication strategy for promoting and highlighting key training processes and activities across the network focusing on change management
- Develop our training strategy for leader facing training programs with a high focus on technical skills and development
Requirements
- A completed Bachelor's degree from an accredited university or 2+ years Amazon experience
- Ample experience and expertise in program and project management in a matrix organisation
- Experience in instructional design, including needs analysis and multi-media instruction
- Experience formulating and implementing training strategies, policies, and procedures for standardisation and delivery of training methodology throughout an organisation
- Experience with standard work sequencing, 5S, takt times, value streams, and other Lean Manufacturing concepts
- Experience in managing remote teams through online support
- Proficient experience and expertise in data analysis and visualisation
About Amazon
At Amazon, we're working to be the most customer-centric company on earth. We're committed to innovation and customer obsession, and we're looking for talented individuals to join our team.
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