Learning Program Manager, Delivery Services Aces

7 months ago

Sydney, Australia Amazon Commercial Services Pty Ltd Full time

A completed Bachelor’s degree from an accredited university or 2+ years Amazon experience
- Ample experience and expertise in program and project management in a matrix organisation
- Experience in instructional design, including needs analysis and multi-media instruction
- Experience formulating and implementing training strategies, policies, and procedures for standardisation and delivery of training methodology throughout an organisation
- Experience with standard work sequencing, 5S, takt times, value streams, and other Lean Manufacturing concepts.
- Experience in managing remote teams through online support.
- Proficient experience and expertise in data analysis and visualisation

The Delivery Services Learning Program Manager will be responsible for executing the strategy for learning and development initiatives that support the business objectives of the Delivery Services Operations team. The Learning Program Manager will lead the development of training best practices and standards, enable implementation across the network, and share results with all operations leaders. The leader is responsible for using the Learning Organisation as a lever to develop and implement standard work practices and improve Safety, Quality, and Performance results, with a primary focus on T3+ leader performance and training return on investment.

Through the learning team and other resources, this position will design and facilitate training initiatives and communicate policies to new and existing leaders to ensure AU Delivery Services performance goals are met and/or exceeded.

At Amazon, we're working to be the most customer-centric company on earth. As a Learning Program Manager, you will be responsible for the development and management of innovative and scalable learning & development programs for the Australia Delivery Services Network, with the role reporting into the AU Delivery Services Learning Manager.

In this role you will drive and support network performance and have a strong ability to influence without authority. You continually dive deep to understand the learning needs, using data and insights into the business to build or adapt learning methods, materials or technology that will support our associates.

To be successful in this role, you will have a customer centric mindset coupled with strong problem-solving skills and the ability to work in a fast-paced, dynamic environment. You will be able to use transferable skills picked up from previous operational execution, knowledge of warehousing/manufacturing and training to execute using a strong hands-on approach

Key job responsibilities
- Analyse and solve business problems with focus on understanding root causes and driving forward-looking opportunities
- Contribute to reporting on training activities and analyse data to drive results and learning effectiveness.
- Work strategically with L&D leaders to identify innovative learning solutions to localise training programs and work toward reducing / eliminating the need for training.
- Drive adherence to standard learning solutions as well as getting feedback from the operational teams on areas of opportunity for improvement
- Create and manage the communication strategy for promoting and highlighting key training processes and activities across the network focusing on change management
- Develop our training strategy for leader facing training programs with a high focus on technical skills and development
- The ability to be comfortable with high volume workload and not be afraid to "roll up your sleeves" including jumping into some of our warehouse roles on a regular basis

Melbourne, VIC, AUS | Sydney, NSW, AUS
- Experience with adult learning theory, course facilitation, human performance improvement, and knowledge management
- Unix, SQL, and Database Administration Skills
- Proven ability to develop and build effective teams
- Ability to deal with ambiguity and competing priorities
- Ability to actively use training data to track, trend, and manage training efforts
- Strong organisational, interpersonal and communication skills
- A strong focus on internal customers’ needs and satisfaction, with an emphasis on demonstrating return on investment in training.

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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