Senior Manager of Operational Excellence
5 days ago
The role is pivotal in driving business outcomes and elevating service standards across the organization.
Responsibilities:
- Lead and manage daily workflows and forward planning for a high-performing team.
- Promote a culture of service excellence through all communication channels.
- Monitor quality and service standards, ensuring compliance with resolution timeframes.
- Provide regular feedback and performance coaching to team members.
- Implement training and development aligned with business strategies.
- Act as an escalation point for internal issues and client complaints.
- Collaborate with various stakeholders to drive continuous improvement.
- Participate in management discussions and contribute to process enhancements.
- Coordinate team projects and assist with client requests.
Benefits and Work Environment
The ideal candidate will be empowered to drive operational excellence, champion continuous improvement, and lead a high-performing team.
Emphasis is placed on fostering a culture that supports employees to bring their ideas and creativity to work.
Employee benefits include opportunities for growth and development, recognition, and rewards.
This role offers the chance to make a real impact on the business and the success of clients.
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