Operational Excellence Manager
2 weeks ago
Job Summary
The Operations Manager is a leadership position that oversees the daily activities of the team, ensuring the highest standards of safety, performance and customer satisfaction.
This role involves coordinating workloads, prioritizing tasks, and maintaining effective communication with team members, stakeholders, and customers.
Key Responsibilities- Safety Management: Develop and implement procedures to ensure compliance with industry regulations and company policies.
- Team Leadership: Foster a positive team culture, provide coaching and mentoring, and recognize individual contributions.
- Operational Performance: Analyze data, identify areas for improvement, and implement changes to enhance efficiency and productivity.
- Customer Satisfaction: Collaborate with internal departments to resolve delivery issues and address customer queries in a timely and professional manner.
- Strong Communication Skills: Excellent written and verbal communication skills to effectively interact with team members, stakeholders, and customers.
- Problem-Solving Ability: Proven ability to analyze problems, identify solutions, and implement changes to achieve desired outcomes.
- Leadership Qualities: Strong leadership skills to motivate and inspire team members to achieve their full potential.
- Technical Skills: Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, as well as experience with project management tools and software.
- Competitive Salary: A salary above industry standards reflecting the importance of this leadership role.
- Career Development Opportunities: Training, mentoring, and upskilling programs to support career growth and advancement.
- Flexible Work Arrangements: Flexible work arrangements, including remote work options, to promote work-life balance.
- Inclusive Workplace: A workplace that values diversity, equity, and inclusion, where all employees feel welcome and supported.
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