Railway Operations Coordinator

4 weeks ago

North Sydney Council, Australia Pacific National Full time

About Pacific National

Pacific National is a leading provider of rail freight services in Australia, committed to delivering exceptional customer service and safety.

Job Summary

We are seeking a dynamic and customer-focused individual to join our team as a Casual Service Delivery Controller. As a key member of our operations team, you will be responsible for coordinating the movement of our crews, managing disruptions, and providing exceptional customer service.

Key Responsibilities

  • Act as the first point of contact for stakeholders, including train crew, network, maintenance, and operations teams.
  • Enter detailed and quality data into our transport and labour management systems.
  • Direct the movement of our crews to minimize travel and ensure minimal delay to our services.
  • Identify incidents and events that cause disruptions and find efficient solutions to manage them.
  • Provide exceptional customer service, building strong relationships with internal and external customers.

About You

We are looking for a team player with a positive outlook, eager to absorb comprehensive training and knowledge to launch their career in the rail industry. You will possess creative problem-solving skills, excellent communication skills, and the ability to work effectively under pressure.

Requirements

  • Flexibility to work a rotating 12-hour shift pattern.
  • Excellent communication skills with the ability to communicate effectively using multiple mediums.
  • Intermediate level computer skills, with a background in transport or labour management systems advantageous but not essential.
  • Ability to operate effectively in a team.
  • Confidence to review and assess available information and make appropriate decisions.

What We Offer

Pacific National is proud to be a WORK180 Endorsed Employer for women, and we offer a range of benefits and policies to support our employees. We are committed to creating a workplace culture that values diversity, inclusion, and respect.

Our Values

We are guided by our core values of Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and motivate us to do our best work.

Reasonable Adjustments

If you need an adjustment in the recruitment process, please outline at the time of your application.

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