Exceptional Guest Experience Specialist

1 week ago


Gold Coast, Queensland, Australia beBeeService Full time $55,000 - $85,000

We are seeking an exceptional Guest Experience Specialist to deliver world-class service to our guests.

About the Role:

In this critical position, you will provide seamless guest experiences through attentive and personalized service. Your primary focus will be on delivering outstanding check-in and check-out experiences, ensuring that every guest feels valued and cared for.

You will be responsible for maintaining a high level of proficiency in hotel check-in systems and Microsoft Office, as well as developing strong knowledge of local area and surrounds.

Requirements:
  • A minimum of 1 year of experience in a similar role within Front Office/Guest Services is required.
  • Previous experience in a 5-star establishment is highly regarded.
  • The ability to speak a second language is highly regarded but not essential.
  • Night Auditor experience is highly regarded.
Benefits:
  • Staff discounts across venues at multiple properties.
  • Free meal with new menu every day.
  • Lifestyle and wellbeing discounts and benefits.
  • Paid Leave for carers.


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