Customer Success Navigator

4 days ago

Sydney, New South Wales, Australia beBeeRelationships Full time $105,789 - $145,939
Customer Success Specialist

We are seeking a highly skilled Customer Success Specialist to focus on building long-term strategic relationships with our customers. This individual will drive adoption and identify growth opportunities across a high volume of accounts, ensuring successful product use and retention.

Key Responsibilities:
  • Identify target opportunities, manage the full sales cycle, and proactively build strategic relationships with customers to ensure retention.
  • Manage requests from your book of business, such as technical support escalations, billing questions, documentation/enablement requests, to provide a positive customer experience.
  • Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
  • Act as an advisor to customers to ensure they're leveraging the solution effectively.
  • Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
Requirements:
  • A customer-focused mindset, always striving to provide maximum value.
  • A strong desire to grow a career in Customer Success with 1+ years of experience in a customer account-facing role.
  • Excellent communication skills (written and verbal) with attention to detail.
  • Experience negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities.
  • A passion for building lasting relationships.
Growth Opportunities:
  • Best-in-breed onboarding processes.
  • Sales training in MEDDIC and Command of the Message techniques.
  • An inclusive company culture with opportunities for networking and professional development.
  • Intra-departmental mentorship and buddy programs.
  • Continuous product training and career pathing.
  • New hire stock equity and employee stock purchase plans.

  • Head of Primary Psychological Program

    2 weeks ago

    Sydney, New South Wales, Australia Navigator Group Full time $120,000 - $180,000 per year

    Head of Primary Psychological ProgramLead. Innovate. Make an Impact.Join Navigator Group as our new Head of Primary Psychological Program and take the lead in shaping innovative programs that support recovery and prevent psychological injury. This is your opportunity to influence strategy, grow a high-performing team, and deliver meaningful outcomes for our...

  • Customer Service Navigator

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

    Job Title: Navigator/SchedulerThe role of a Navigator Scheduler is to serve as the initial point of contact for staff, clients, and stakeholders. This involves handling inquiries, complaints, troubleshooting, and providing information in an efficient and empathetic manner.This position plays a crucial role in enhancing organizational effectiveness and...

  • Customer Success Manager

    5 days ago

    Sydney, New South Wales, Australia Immuta Full time

    Immuta is seeking a Customer Success Manager (CSM) to be a trusted advisor for our customers in the Asia-Pacific Japan (APJ) region.In this pivotal role, you'll blend deep technical expertise with strategic relationship management, directly impacting the adoption and long-term success of Immuta's data security and governance platform within complex...

  • Customer Success Consultant

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $140,000

    Customer Success ConsultantThis role is ideal for individuals who thrive in fast-paced environments and are passionate about driving customer satisfaction. As a Customer Success Consultant, you will be responsible for fostering deep relationships with key stakeholders and delivering exceptional customer experiences.You will work closely with customers to...

  • Customer Success Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $180,000

    Job Overview:This role is a collaborative opportunity for a professional to excel in a customer-centric environment.You will work with senior leaders of large, multi-national organizations, leveraging solutions to help them navigate complex governance needs and drive product adoption and success.Required Skills and Qualifications:Excellent communication...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Techium Consulting Group Full time

    Overview Customer Success Manager - Global HCM Solutions Provider.Our client has significant Private Equity backing and is expanding its Australian team looking for a Customer Success Manager to support the rapidly expanding customer base.They help enterprise organisations with data-driven decision making, enabling them to effectively manage their workforce...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Sigma Resourcing Pty Ltd Full time

    Are you a confident and capable Customer Success Manager who thrives on building strong partnerships and driving real business outcomes?Are you ready to work with some of Australia's top FMCG, liquor, and ecommerce brands?We're looking for an experienced Customer Success Manager who can own a portfolio of enterprise clients, drive adoption, and ensure our...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Sigma Resourcing Pty Ltd Full time

    Are you a confident and capable Customer Success Manager who thrives on building strong partnerships and driving real business outcomes?Are you ready to work with some of Australia's top FMCG, liquor, and ecommerce brands?We're looking for an experienced Customer Success Manager who can own a portfolio of enterprise clients, drive adoption, and ensure our...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Govconnex Full time

    OverviewRole: Customer Success Manager.Location: Sydney CBD (Hybrid - 3 days/week in office).Employment type: Full-time.Reporting to: Head of Customer Success.ResponsibilitiesOwn customer outcomes: Be the strategic partner for a portfolio of GovConnex customers, ensuring they realise value and achieve quantifiable success.Lead onboarding & training: Be the...

  • Customer Success Manager

    5 days ago

    Sydney, New South Wales, Australia Netskope Full time

    **About Netskope**:Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.**About the position**:Our...