Customer Success Manager

5 days ago

Sydney, New South Wales, Australia Immuta Full time

Immuta is seeking a Customer Success Manager (CSM) to be a trusted advisor for our customers in the Asia-Pacific Japan (APJ) region.
In this pivotal role, you'll blend deep technical expertise with strategic relationship management, directly impacting the adoption and long-term success of Immuta's data security and governance platform within complex enterprise environments.YOUR ROLE As a Customer Success Manager, you'll be the bridge between Immuta's innovative technology and our customers' production success.
You'll have the opportunity to:Drive Customer Success: Lead the technical and business journey for our customers, defining the path to production rollout, ensuring seamless adoption, and maximizing the value they derive from Immuta's data governance solutions.Be a Trusted Strategic Advisor: Provide unparalleled insight, technical domain expertise, and solution design, becoming the go-to expert for customers navigating complex data security and governance challenges throughout their entire lifecycle.Orchestrate Implementation Excellence: Guide customers through comprehensive onboarding, use case implementation, and ongoing optimization, ensuring they achieve their defined success criteria and business objectives.Champion Customer Value: Proactively monitor customer health metrics, drive adoption initiatives, and demonstrate measurable business value to secure renewals and identify expansion opportunities.Influence Product Evolution: Serve as a critical feedback loop, translating customer insights and experiences directly back to our Product team to inform and shape future development priorities.WHAT YOU'LL DO Partner with APJ Sales teams and Field CTO's to define comprehensive customer

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