Customer Engagement Specialist

2 days ago


Perth, Western Australia How 2 Drive Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Engagement Advisor at How 2 Drive. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring timely and professional execution of all customer service duties.

Key Responsibilities:

  • Process customer orders and resolve customer enquiries in a timely and professional manner
  • Liaise with internal teams, including warehouse and logistics, to ensure seamless customer service delivery
  • Assist with customer complaints and issues, providing solutions and alternatives to meet customer needs
  • Collaborate with the customer engagement team to develop and implement customer service strategies and initiatives

About You:

We are looking for a highly motivated and customer-centric individual with excellent communication and interpersonal skills. You will have prior experience in a customer-facing role, with a strong understanding of customer service principles and practices.

What We Offer:

  • A competitive annual salary of $65,000 + Super
  • Annual pay revision based on performance
  • A supportive team environment focused on employee well-being and development
  • Excellent mentorship and progression opportunities within the company

How to Apply:

If you are a customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter outlining your experience and qualifications.



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