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Customer Engagement Coordinator

2 months ago

Perth, Western Australia Marriott International Full time

At Marriott International, we create an environment where style is essential, social interactions are lively, and progress is our only direction. Join our team as a Hospitality Experience Specialist and flourish in a culture of open-mindedness and creativity.

We value our associates' unique styles and personalities, which is what sets Marriott apart.

Position Overview:

  • Facilitate the arrival and departure processes for guests at the hotel
  • Address general inquiries, delivering exceptional service to our discerning clientele
  • Foster long-term, value-driven relationships with customers, allowing our enthusiasm to help guests achieve their own aspirations
  • Assist your dedicated front office team with various operational responsibilities
  • Manage guest bookings and handle cash and credit transactions
  • Possess in-depth knowledge of the hotel and its surroundings to surpass guest expectations

About You:

  • Familiarity with OPERA property management system or equivalent
  • Relevant experience in a comparable position
  • Authorized to work in Australia
  • Eager to advance your career
  • Self-driven, motivated, and invigorated in a dynamic setting
  • Equipped with innovative solutions and a proactive mindset

Our Advantages:

  • Exclusive discounts on dining and accommodations across all Marriott International properties for you and your loved ones
  • Participate in the Life with the Works program, offering flexible work hours, opportunities for sabbatical leave, and paid time off during your birthday month
  • Opportunities for growth and development through globally recognized training programs and exciting career paths within Marriott International
  • Genuine concern for the well-being of associates through our Employee Assistance Program
  • Potential to earn Employee Referral Incentives by working alongside friends
  • Be part of the largest hotel network in the world that champions equality, diversity, and inclusivity

Marriott International is an equal opportunity employer. We are committed to fostering a diverse workforce and maintaining an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.