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Customer Service Representative

2 months ago


Toowoomba City, Australia Ampol Full time

About Ampol

We are proud of our heritage. We have been powering better journeys for all Australians for over 100 years. As Australia's very own fuel brand, we are committed to making those journeys easier by meeting Australia's needs at every step with the care and service we all deserve. And, as we grow, we continue to evolve, to ensure we have low carbon solutions that will meet the needs of our customers well into the future.

We are proud to be an endorsed employer of choice for women by WORK180. To understand more about how Ampol's policies, benefits, and how we support our people, check out some key female leader career stories on the Work180 website.

About the Role:

As a key member of our team, you will be responsible for providing high-quality service to customers, emphasizing safety and security, and maintaining site appearance. You will be located at our Toowoomba Depot and will operate during standard business hours.

Key Responsibilities:

  • Serving customers efficiently and creating memorable experiences
  • Delivering the standard of service and retailing excellence that our customers have come to expect
  • Maintaining store presentation and creating a clean, welcoming environment
  • Cash handling
  • Authorizing fuel pumps
  • Stock filling and rotation
  • General housekeeping – cleaning toilets, shelves, floors
  • Understanding and complying with Ampol's policies and procedures

About You:

This role will suit those who have a passion for customer service, take pride in their work, can multitask, and work unsupervised. You are reliable, professional, enthusiastic, and willing to give everything a go.

We will make sure we look after you too with a collaborative team, quality training, and real career progression opportunities.

Whether you're early in your career, returning to work, or looking for a change and like to keep busy, this could be a great position to consider.

Key Skills and Experience:

  • Retail experience
  • Good level of computer literacy
  • Excellent customer service skills
  • Well-developed written and oral communication skills

We're an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.