Cloud Support Specialist

1 week ago


Sydney, New South Wales, Australia Amazon Full time

About Us

Amazon Web Services (AWS) is a leading cloud computing platform that provides a wide range of services for computing, storage, databases, analytics, machine learning, and more. With over 240 fully featured services, AWS is the most comprehensive and broadly adopted cloud platform in the world.

Our Mission

At AWS, we are committed to helping our customers succeed in the cloud. We believe that world-class support is critical to customer success, and we are dedicated to providing exceptional support to our customers.

Job Summary

We are seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve customer issues.

Key Responsibilities

  • Provide technical support to customers via phone, email, and web/live chat
  • Troubleshoot complex technical issues and provide tailored solutions to customers
  • Collaborate with internal teams to resolve customer issues and improve support processes
  • Develop and present training to new hires and other teams
  • Participate in new hiring, process improvement, and strategic initiatives

Requirements

  • Bachelor's degree in Information Science, Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field
  • Good knowledge of network security, OS, and networking concepts
  • Experience with virtual server environments, load balancing, and end-to-end application monitoring
  • Good understanding of security best practices and distributed computing environments
  • Experience troubleshooting networking issues using various tools

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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