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Cloud Support Specialist

2 months ago

Sydney, New South Wales, Australia Restoration1ofbirmingham Full time

About Us

Restoration1ofbirmingham is a leading provider of data management software solutions. We are committed to delivering innovative and scalable solutions that meet the evolving needs of our customers.

Job Summary

We are seeking a highly skilled Cloud Support Specialist to join our team. As a Cloud Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers. You will work closely with our engineering teams to escalate complex customer issues and ensure that our customers receive timely and accurate support.

Key Responsibilities

  • Provide unparalleled customer service and technical support to our customers
  • Investigate customer technical issues to find solutions and report bugs
  • Review and test new features before they are publicly available
  • Work closely with our engineering teams to escalate complex customer issues
  • Ensure that our customers receive timely and accurate support

Requirements

  • Excellent communication skills, both written and verbal
  • Knowledge of a wide range of internet technologies
  • General knowledge of operating systems
  • Hands-on networking experience
  • Fundamental computing concepts
  • Either technical or non-technical customer service experience

Preferred Qualifications

  • Experience in databases and administration (relational or non-relational)
  • Experience with automation tooling and APIs

What We Offer

At Restoration1ofbirmingham, we are committed to providing a supportive and enriching culture for our employees. We offer a range of benefits, including employee affinity groups, fertility assistance, and a generous parental leave policy. We value our employees' wellbeing and want to support them along every step of their professional and personal journeys.