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Cloud Support Specialist
2 months ago
The CloudOps Engineering Team at AC3 Australia is seeking a highly skilled Cloud Support Specialist to join their team of technical engineers. As a Cloud Support Specialist, you will be responsible for providing technical support to customers across multiple cloud platforms, ensuring maximum uptime and delivering exceptional customer experiences.
Key Responsibilities- Provide technical support via telephone, live chat, or ITSM tooling to customers experiencing technical issues.
- Develop and maintain specialist knowledge and skills in supported products and services associated with supported products.
- Identify complex technical issues for escalation to specialized staff and vendors, and effectively leverage the established escalation process.
- Maintain current knowledge and hands-on skills for key technologies used by AC3 customers.
- 5+ years of experience as a Systems Administrator managing Windows and Linux server operating systems.
- 5+ years of experience with AWS and VMware-based cloud platforms.
- Strong experience with CLI in AWS and Linux.
- Experience supporting multiple customers across multiple platforms.
- Experience using Service management tools, preferably ServiceNow.
AC3 Australia is a leading Australian-owned ICT MSP, with offices in Sydney, Melbourne, and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers. We are a growing business with a focus on three technology areas – cloud and infrastructure, cyber security, and software and data integration.
What We Offer- Genuine flexibility and work/life balance.
- Company benefits including discounted lifestyle services such as novated leasing and health insurance.
- Convenient Sydney CBD location – Brand new offices.
- Work with proactive and open-minded leadership that genuinely care and collaborate to create effective outcomes.
- Work for an organization that prioritizes company culture and employee satisfaction.
- $115,000 - $125,000 Base + Super + Allowances + Paid On-Call + Bonus.
