Senior Donor Centre Operations Manager

1 month ago


Coffs Harbour, New South Wales, Australia Lifeblood Full time
About the Role

We are seeking a highly skilled and experienced Session Leader to join our team at the Coffs Harbour Donor Centre. As a key member of our operations team, you will be responsible for providing operational oversight to ensure the end-to-end donation experience runs efficiently with no compromise on quality or safety.

Key Responsibilities
  • Deliver a supportive and safe experience to our donors
  • Develop and coach teams to achieve common goals and foster team effectiveness
  • Manage tough issues with respect and provide clinical oversight to the team to ensure phlebotomy success
  • Act as the first point of contact for any complex donor assessments
  • Physically insert and remove needles to collect donations
Requirements
  • Leadership experience with the ability to coach and provide performance feedback
  • Outstanding interpersonal skills with the ability to build a warm connection with donors
  • Collaborative nature with a strong sense of teamwork
  • Digital and technical aptitude
  • Clinical experience highly advantageous
What We Offer
  • A permanent full-time role with a salary range of $88,000.00pa - $105,927.00pa based on our Enterprise Agreement + super and other benefits
  • A range of salary packaging benefits including the option to package up to $15,900 of your salary
  • Ability to purchase additional annual leave
  • Discounted private health cover with fantastic corporate benefit
  • Discounted access to 1,430+ gyms & pools all over Australia
  • Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
  • Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants eyewear and more


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