Site Operations Manager

2 days ago


Coffs Harbour, New South Wales, Australia National Storage Full time

About National Storage

National Storage has established itself as a leading self-storage provider in Australasia, operating over 250 centres across Australia and New Zealand. As an ASX 200 company, we prioritise our employees and customers to drive our success.

We are currently seeking a dedicated Full Time Site Operations Manager to join our team on the Mid-North Coast locations.

The Role: Site Operations Manager

This pivotal role is responsible for leading a team of Store Consultants and overseeing operational excellence at our centres. The successful candidate will be tasked with enhancing centre performance in line with company values by ensuring excellent customer service, maintaining high standards of administration and operations, and managing a team of staff members.

  • Key Responsibilities:
  • Leading and motivating a team of 1-2 Store Consultants to meet or exceed targets.
  • Ensuring exceptional customer service delivery.
  • Overseeing operational excellence, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations.
  • Providing weekly and monthly reports summarising the centre's financial performance to the Operations Manager.
  • Promoting a positive and inclusive team culture that aligns with the company's values.
Benefits

National Storage offers its employees a range of benefits, including:

  • A permanent role with an industry leader and ASX 200 listed company.
  • A rotating roster providing great work-life balance.
  • Ongoing training and development opportunities.
  • An onsite car park.
  • An attractive opt-in incentive program.
  • Generous company-paid parental leave.
  • Discounts on storage services and merchandise.
  • Exclusive discounts on wine and wellbeing services.
About You

To succeed in this role, you will need:

  • Demonstrated experience in a management or team leader position in a high-volume setting.
  • Strong conflict resolution skills and the ability to de-escalate situations.
  • Proven ability to work towards sales targets and KPIs.
  • Effective communication skills and the ability to foster a team-building environment.


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