Customer Banking Specialist Relief
4 weeks ago
We are seeking a part-time Customer Banking Specialist to join our Torrensville branch, working 25 hours a week.
Please note that rosters are predetermined. Before applying, ensure you are available to cover the following roster.
25 hours a week: Monday to Friday, 11am to 4pm
Delivering exceptional customer experiences
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to over 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.
Our team positively impacts our customers' lives, and we're looking for someone to help us achieve this.
About the role
As a Customer Banking Specialist in our Torrensville Branch, you'll:
- Have in-depth conversations with customers about their overall banking needs, including Home Loans, Business Banking, and Financial Advice.
- Support customers with enquiries, account maintenance, and credit product applications.
- Complete Financial Health Checks to assess customers' financial needs and identify any changes.
- Educate and demonstrate our in-branch technology and digital banking options to customers.
- Problem solve and provide effective solutions while championing our processes and procedures.
Requirements
We're interested in hearing from people who have:
- Experience in delivering exceptional customer service, ideally in financial services, retail, or hospitality.
- Excellent communication skills and the ability to articulate financial terms clearly.
- The ability to ask questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
- Ability to work in a busy, commercially driven retail environment.
- A genuine interest in building a career with CommBank.
With us, you'll help customers make informed financial decisions to achieve their goals.
Aboriginal &/or Torres Strait Islander people are encouraged to apply.
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