Customer Banking Specialist Relief

4 weeks ago


Adelaide, South Australia Commonwealth Bank of Australia Full time

We are seeking a part-time Customer Banking Specialist to join our Torrensville branch, working 25 hours a week.

Please note that rosters are predetermined. Before applying, ensure you are available to cover the following roster.

25 hours a week: Monday to Friday, 11am to 4pm

Delivering exceptional customer experiences

As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to over 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.

Our team positively impacts our customers' lives, and we're looking for someone to help us achieve this.

About the role

As a Customer Banking Specialist in our Torrensville Branch, you'll:

  • Have in-depth conversations with customers about their overall banking needs, including Home Loans, Business Banking, and Financial Advice.
  • Support customers with enquiries, account maintenance, and credit product applications.
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes.
  • Educate and demonstrate our in-branch technology and digital banking options to customers.
  • Problem solve and provide effective solutions while championing our processes and procedures.

Requirements

We're interested in hearing from people who have:

  • Experience in delivering exceptional customer service, ideally in financial services, retail, or hospitality.
  • Excellent communication skills and the ability to articulate financial terms clearly.
  • The ability to ask questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Ability to work in a busy, commercially driven retail environment.
  • A genuine interest in building a career with CommBank.

With us, you'll help customers make informed financial decisions to achieve their goals.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.



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