Customer Support Liaison

5 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $60,000 - $70,000
Customer Support Liaison

As a key player in our customer success team, you will be the primary point of contact for all customer inquiries, onboarding, and support. Collaborating closely with our customer success team, you will be responsible for delivering an exceptional and personalized customer experience.

Key Responsibilities
  • Foster meaningful relationships with customers to ensure their needs are met.
  • Provide comprehensive platform training and navigation guidance to new customers.
  • Represent our brand with enthusiasm, ensuring event hosts receive warm and genuine experiences.
  • Ensure seamless and high-quality interactions with all customers.
  • Continuously develop and refine our customer success approach to enhance retention and engagement.
  • Maintain accurate trend tracking and reporting.

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