Care Home Operations Specialist

2 weeks ago


Willoughby, Australia Dental Corporation Full time

Job Overview:


We are seeking a highly skilled and experienced business administrator to join our care home leadership team at Willoughby Home as a Customer Service Consultant.



Job Description:

The Customer Service Consultant is responsible for supporting the employee experience across various functions, including rostering and pay, training/compliance, and Human Resources.



Your duties will include resident placement, employee service, concierge, and payroll processes. You will work closely with the General Manager and other team members to ensure seamless operations and exceptional customer experiences.



Required Skills and Qualifications:


  • Minimum of a Cert III in Business Administration or equivalent experience
  • Previous experience gained in a similar admin/customer service role
  • Patience, calmness, and a sunny disposition to work effectively in a care home environment
  • Intermediate to advanced skills across the MS Office Suite
  • Highly developed organisation and time management skills


Benefits:


  • We offer a supportive, collaborative, and caring team culture
  • Continual learning and development opportunities
  • Discounts on Bupa Products – insurances, optical, dental
  • Exciting benefits on offer from our Bupa Partners
  • Internal transfers across our care homes


What We Offer:

We set you up for success from the get-go with our dedicated Induction program.



Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity, ethnicity, disability, sexual orientation, religion, or life stage.



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