Customer Banking Specialist

5 hours ago

Bundaberg city centre, Queensland, Australia Auswide Bank Full time
{"title": "Customer Banking Specialist", "description": "About the Role

Auswide Bank is seeking a Customer Banking Specialist to join our team. As a key member of our banking team, you will be responsible for developing and maintaining strong relationships with customers, ensuring their financial needs are met, and providing exceptional customer service.

Key Responsibilities:

  • Handle teller functions, including deposits, withdrawals, account opening/closing, and general inquiries.
  • Ensure compliance with Auswide Bank's Policy & Procedures, privacy guidelines, and other applicable laws and regulations.
  • Collaborate efficiently with the team, participate in problem-solving initiatives, and drive innovation to enhance the organisation's capabilities.
  • Assess customers' financial needs and identify any changes or abnormalities, essentially completing a 'Financial Health Check.'
  • Complete all compliance training and obligations by the due dates.
  • Work cooperatively with other personnel and external partners to achieve the company's objectives and assigned tasks.

What You'll Bring to the Table:

  • Clear and confident communication skills to build personal connections.
  • Ability to work both independently and as part of a team.
  • Quick thinking and fast learning abilities.
  • Experience working with KPIs.
  • Exceptional attention to detail.
  • Current banking and/or lending experience is highly advantageous.

About Auswide Bank

Auswide Bank is a Queensland-based bank that has been providing banking and financial services to Australians for over 55 years. We are committed to providing a convenient, high-quality alternative to the big banks while putting customers first. Our outstanding customer service, quality products, and national presence are made possible by mutually beneficial partnerships, an online lending platform, and our network of branches across Queensland.

We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds, including Aboriginal and Torres Strait Islander people, those from diverse cultural backgrounds, and people with disabilities, to apply.

What We Offer:

  • Annual Leave: Four weeks plus one Wellness Day per financial quarter for eligible staff.
  • Special Volunteer Days: Two paid days per year for eligible staff who wish to volunteer and support the community.
  • Employee Assistance Program (EAP): Access to various health and wellbeing programs.
  • Bank Staff Share Plan Options: Recognise years of service.
  • Discounts and Benefits: Associated with the Bank's financial products and various business partners.
  • Generously Subsidized Corporate Uniforms.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional banking services, please submit your application, including the word 'sunshine' in your cover letter.

"}

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