Technical Support Professional

3 days ago

Canberra, ACT, Australia beBeeSupport Full time

Job Summary

We are seeking a proactive and technically savvy Support Agent to join our team. The successful candidate will provide fast, efficient, and friendly customer service in relation to software, hardware, and network operations difficulties.

  • Assist clients with troubleshooting and resolving technical issues.

  • Develop and maintain accurate knowledge of software, hardware, and network operations.

  • Collaborate with internal teams to resolve complex technical issues.

  • Communicate effectively with clients to understand their needs and provide timely resolutions.

  • Maintain data accuracy in our contact management system.

  • Act as a single point of contact for clients on technical issues.

  • Analyse and resolve technical problems in a methodical and efficient manner.

Requirements

  • Active NV1 Security Clearance is required.

  • Australian citizenship is mandatory.

  • At least one year of IT Service Desk experience.

  • Relevant education or certification in Information Technology.

Benefits

This role offers opportunities for career progression and industry best practice training.

EEO Commitment

We are an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.

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