Technical IT Support Professional

5 days ago

Canberra, ACT, Australia beBeeTechnical Full time $110,000 - $130,000
Job Opportunity

We are seeking a skilled IT professional to join our team as an End User Support Specialist.

This role involves delivering high-quality, user-focused IT support across one of our customer organisations.

You will provide technical leadership, contribute to a culture of shared success, handle complex issues, mentor colleagues, and contribute to service improvement initiatives.

The successful candidate will have experience supporting enterprise desktop and mobile platforms, with strong hands-on skills across Windows 10/11, Microsoft 365, and basic networking.

Demonstrated expertise in Microsoft 365 user services, including Teams, Exchange Online, One Drive, and Share Point; experience supporting Microsoft Teams Rooms and AV technologies in meeting spaces.

Key Responsibilities:
  • Provide advanced support across all user-facing IT services, including Service Desk triage, priority support, Tech Bar assistance, Microsoft 365 user technologies, and AV/meeting room support.
  • Deploy, configure, patch, and support devices including desktops, laptops, AV systems, mobile phones, authentication devices, and peripherals.
  • Support and maintain Microsoft 365 services, including Exchange Online, Teams, One Drive, and Share Point; assist users with collaboration, access, and productivity tool/s.
  • Mentor team members and help build capability across the team and customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to SOPs, knowledge base articles, and training materials.
Requirements & Qualifications

Experience supporting enterprise desktop and mobile platforms, with strong hands-on skills across Windows 10/11, Microsoft 365, and basic networking.

Demonstrated expertise in Microsoft 365 user services, including Teams, Exchange Online, One Drive, and Share Point; experience supporting Microsoft Teams Rooms and AV technologies in meeting spaces.

Experience with management products such as Microsoft Endpoint Configuration Manager and Intune, including scripting or automation using scripts like PowerShell.

A strong understanding of IT service management principles and practices is essential for this role.

Excellent communication and interpersonal skills are required to work effectively with customers and internal stakeholders.

Benefits

As an employee, you will enjoy a range of benefits, including competitive salary, opportunities for career growth and development, and a supportive and inclusive work environment.

Our company values diversity and inclusion, and we welcome applications from candidates from all backgrounds.

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