Technical Support Professional
1 week ago
Serve as the initial point of contact for clients, delivering exceptional technical support and ensuring smooth operations through effective troubleshooting and issue resolution.
Key Responsibilities- Provide first and second-level support for ICT issues with a focus on learning and collaboration.
- Help resolve client tickets while keeping communication clear, friendly, and timely.
- Support Microsoft 365, Windows Server, Active Directory, Azure AD, and workplace technologies training and support provided.
- Partner with teammates and vendors to solve challenges together.
- Deliver excellent service through phone, email, and chat with a focus on empathy and understanding.
- Support on a shift basis covering between the hours of 6am to 6pm. Work standard 8 hours a day.
- Obtain or currently have an Australian Security Clearance required.
- Excellent customer service skills with a strong desire to assist others.
- Understanding of technical concepts and passion for technology.
- Strong analytical and problem-solving abilities.
- Effective communication skills with ability to explain technical information clearly.
- Proactive approach to continuous improvement.
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