Technical Support Professional

5 days ago

Canberra, ACT, Australia beBeeCustomerService Full time $60,000 - $95,000

Job Opportunity

We are seeking a proactive, enthusiastic and technically skilled professional to join our team as a Technical Service Desk Agent.

About the Role

  • Provide fast, efficient and friendly customer service in relation to software, hardware and network operations difficulties.
  • Respond to and resolve customer requests in a timely and professional manner.
  • Accurately document calls and incidents for future reference.
  • Manage time and workload to meet predetermined service levels.
  • Maintain data accuracy in our contact management system.
  • Assign incidents and requests to the correct support group.
  • Perform appropriate diagnostics to initiate problem management workflow process.
  • Provide clients with a reference number for their incident/request.
  • Understand various media sources that interface with the Service Desk.
  • Support multiple clients through customer service professionalism and insight.

Key Requirements

  • Baseline security clearance is preferred.
  • Must be an Australian Citizen.
  • Applicants with customer service experience are highly regarded.
  • Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.

About Our Organisation

We are a global technology solutions company that powers breakthroughs for leading organisations.

We change how people experience technology and help organisations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.

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