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Technical Support Expert

1 week ago

Melbourne City Centre, Victoria, Australia AESTHETIC SOLUTIONS DENTAL PTY LTD Full time
Key Responsibilities
  • Provides immediate technical telephone support for complex hardware and software capital equipment used in digital dentistry.
  • Responds to customer inquiries, concerns, and complaints ensuring timely resolution and customer satisfaction.
  • Trains staff and clients on digital dental software and systems, and troubleshoots technical issues related to digital workflows and software integration.
Requirements
  • Experience in ICT support, preferably within a healthcare or dental environment.
  • Strong understanding of digital dental software, CAD/CAM systems, and related technologies.
  • Excellent troubleshooting skills, proactive problem-solving approach, and strong communication and interpersonal skills.