Software Technical Support Expert
4 days ago
About the Role
We are seeking a highly skilled Senior Technical Support Engineer to join our team at Rocket Software. As a key member of our support team, you will be responsible for providing technical direction and leadership in the support, development, and enhancement of our products.
Job Description Summary:
- Provide technical expertise and guidance to customers and internal teams to resolve complex technical issues.
- Develop and maintain in-depth knowledge of our products and technologies to effectively troubleshoot and resolve customer issues.
- Collaborate with cross-functional teams to identify and prioritize product enhancements and improvements.
- Contribute to the development of training content and materials to ensure effective knowledge transfer within the organization.
Key Responsibilities:
- Troubleshoot and resolve complex technical issues through advanced problem-solving skills and in-depth knowledge of our products.
- Develop and maintain comprehensive knowledge bases and documentation to support customer issues and internal teams.
- Collaborate with Product Development Managers to identify and prioritize product enhancements and improvements.
- Participate in internal projects and initiatives to drive process improvements and innovation.
Qualifications:
- 8+ years of experience in a technical support role with a strong background in software development or related field.
- Advanced knowledge of computer technology and software development principles.
- Strong problem-solving skills and ability to think critically in high-pressure situations.
- Excellent communication and collaboration skills with the ability to work effectively with cross-functional teams.
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