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Director, Customer Advocacy Specialist
2 months ago
About Icertis
Icertis is a leading provider of contract lifecycle management (CLM) solutions, empowering businesses to turn contracts into strategic advantage. Our AI-powered platform, Icertis Contract Intelligence (ICI), structures and connects critical contract information, enabling organizations to optimize their contract management processes and drive business growth.
Job Summary
We are seeking an experienced Director, Customer Advocacy to join our team. As a key member of our sales organization, you will be responsible for driving sales from existing accounts and expanding our customer base. The ideal candidate will have a proven track record of success in enterprise software sales, account management, and customer advocacy.
Key Responsibilities
- Drive Revenue Growth: Develop and execute strategies to upsell and cross-sell our CLM solutions to existing customers, resulting in increased revenue and customer satisfaction.
- Build and Maintain Customer Relationships: Foster strong relationships with key decision-makers and stakeholders at our customer organizations, ensuring their needs are met and exceeded.
- Collaborate with Internal Teams: Work closely with our Professional Services, Engineering, and Product Management teams to understand customer requirements and provide input on product development.
- Identify and Pursue New Opportunities: Proactively identify new sales opportunities and manage complex sales cycles to drive revenue growth.
- Develop Executive-Level Relationships: Build and maintain relationships with C-level executives at our customer organizations, presenting our value proposition and driving strategic initiatives.
Requirements
- 12+ Years of Experience: Proven track record of success in enterprise software sales, account management, and customer advocacy.
- Sales Aptitude and Relationship Building Skills: Strong sales skills, with the ability to build and maintain relationships with key decision-makers and stakeholders.
- Technical Bent of Mind: Understanding of CLM solutions and ability to communicate complex technical concepts to non-technical stakeholders.
- Consultative Sales Approach: Ability to identify customer needs and propose solutions that meet their business objectives.
- Excellent Communication and Negotiation Skills: Strong communication and negotiation skills, with the ability to present our value proposition to C-level executives.
What We Offer
Icertis is an equal opportunity employer, committed to diversity and inclusion. We offer a competitive salary, bonus structure, and comprehensive benefits package. If you are a motivated and experienced sales professional looking to join a dynamic team, please submit your application.
