Customer Success Manager

2 weeks ago


Canberra, ACT, Australia Nuix Full time

As a Customer Success Manager at Nuix, you will play a pivotal role in ensuring our customers achieve maximum value from our innovative solutions. Your primary responsibility will be to serve as a trusted advisor, collaborating with customers to understand their goals, drive adoption, and optimize their experience with our cutting-edge products.

This is an exciting opportunity for a seasoned professional to join our team and make a meaningful impact on our customers' success. If you have a passion for delivering exceptional service, a keen eye for detail, and excellent communication skills, we encourage you to apply.

About the Role:

Key Responsibilities
  • Customer Success: Act as the primary point of contact for customers during technical deployments, ensuring smooth implementation and successful outcomes.
  • Strategic Partnership: Partner with Account Directors (AD) and Solution Consultants (SC) to develop and execute account strategies aligned with customer objectives.
  • Deep Understanding: Gain a deep understanding of each customer's business goals, systems, and workflows as they relate to Nuix solutions.
  • Success Advocacy: Champion the success of customers by optimizing the performance and impact of their Nuix projects.
  • Best Practices: Advise customers on best practices for adopting Nuix solutions to enhance their experience and maximize value.
  • Global Support: Coordinate and leverage global resources to support customers in achieving their desired outcomes.
  • Training and Development: Promote continuous customer engagement with Nuix through training programs and skill development.
  • Support and Engineering: Be across support and engineering-related requests to provide confidence to the customer and help liaise with internal teams.
  • Resource Management: Oversee and monitor the use of professional services hours, ensuring efficient allocation and delivery of services.

About You:

Requirements
  • Experience: Proven experience as a Customer Success Manager or in a similar customer-facing role, ideally within corporate, advisory, or law enforcement sectors.
  • Focus Areas: A focus in data privacy, forensic investigations, eDiscovery, etc., is highly desirable.
  • Communication Skills: Excellent communication and presentation skills, with the ability to engage both highly technical teams and non-technical stakeholders.
  • Problem-Solving Skills: High energy, entrepreneurial mindset with the ability to think critically and proactively solve problems.
  • Attention to Detail: Exceptional written and verbal communication skills, with a strong attention to detail in all client interactions.

About Nuix:

Nuix is a leading provider of investigative analytics and intelligence software, empowering our customers to find truth in the digital world. Our solutions are powered by AI, helping customers collect, process, and review massive amounts of structured and unstructured data, making it searchable and actionable at scale and speed, with forensic accuracy.

We offer a competitive salary package, including a base salary of AU$110,000 per annum, plus superannuation, and attractive benefits such as flexible working arrangements, professional development opportunities, and a dynamic work environment.



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