Senior Customer Success Strategist

1 week ago


Canberra, ACT, Australia Cisco Full time
Unlock Business Growth with Our Customer Success Team

We're transforming customer engagement, making it more intuitive and personalized. As a key player in this journey, you'll drive value realization and growth for our customers across the entire Cisco portfolio.

Your Role

You'll be the primary point of contact for customers, guiding them through software adoption and ensuring they achieve their business and technical goals. Your responsibilities will include:

  • Driving software utilization and value realization, leading to customer renewals and business growth.
  • Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
  • Building strong relationships with customer partners to understand their challenges and objectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
  • Acting as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
  • Offering expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.
About You

To succeed in this role, you'll need:

  • 7+ years experience in the technology industry
  • Advanced understanding of IT/Infrastructure & Software
  • Confirmed ability to drive continuous software value through use cases
  • Proven experience in a related function with direct customer advocacy and engagement in post-sales or professional services function
  • NV1 or NV2 clearance (preferred)

Above all, you'll be proactive and strategic, with a passion for driving software utilization to accelerate business outcomes.

What We Offer

We celebrate diversity and believe that varied perspectives drive innovation and excellence. You'll collaborate with cross-functional teams focused on technology service delivery and software adoption, leveraging data-driven insights to create a seamless customer experience.

As part of our high-energy team, you'll prioritize innovation, empowerment, diversity, and growth. Together, we'll set new industry standards and redefine the future of customer experience.

Salary: $120,000 - $180,000 per annum

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