Client Success Strategist

1 week ago

Canberra, ACT, Australia Cisco Full time
Unlock Business Growth as a Client Success Strategist

We're revolutionizing customer engagement, empowering them to maximize the value of their technology investments faster. By building trust and fostering long-term relationships, we drive business outcomes, strengthen partnerships, accelerate adoption, simplify experiences, and boost satisfaction.

Your Role:

  • Drive software utilization and value realization, leading to customer renewals and business growth.
  • Proactively handle renewal risks, demonstrate insights to increase customer retention, and facilitate workshops to review adoption progress and ensure successful onboarding.
  • Build strong relationships with customer partners to understand their challenges and objectives, collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
  • Act as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, staying current with the latest Cisco technologies, competitive landscape, and industry trends.
  • Offer expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.

Your Team:

You will work closely with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners. Your role involves partnering with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth. This collaborative environment enables you to leverage the expertise and support of various team members to achieve shared goals and deliver exceptional value to our customers.

About You:

  • 7+ years of experience in the technology industry
  • Advanced understanding of IT/Infrastructure & Software
  • Confirmed ability to drive continuous software value through use cases
  • Proven experience in a related function with direct customer advocacy and engagement in post-sales or professional services functions
  • NV1 or NV2 clearance (preferred) for consulting with our customers

As a seasoned professional with a passion for driving software utilization, you excel at creating and implementing Technical Adoption Plans that lead to software outcomes and optimize Return on Investment. You have a keen eye for identifying new opportunities and are dedicated to ensuring customer success and satisfaction. With full Australian working rights, you'll be part of an exciting transformation within Cisco's Customer Experience (CX) team.

About Our CX Transformation:

Cisco is reshaping its CX Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, focus on value creation for customers across the whole portfolio of products, software, and services. You will help customers maximize the value of their Cisco technology investments. Your role will be crucial in fostering deep trust and building lasting relationships with our customers.

What We Offer:

  • A dynamic and innovative environment that values simplicity and customer centricity
  • An integrated, outcome-driven approach to customer engagement
  • Data-driven insights to create a seamless customer experience
  • Full Australian working rights
  • An opportunity to collaborate with cross-functional teams focused on technology service delivery and software adoption

Join Us:

We celebrate diversity and believe that varied perspectives drive innovation and excellence. If you're passionate about making a difference and eager to be at the forefront of CX innovation, here is the place for you.

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