Service Delivery Excellence Manager

2 days ago

Sydney, New South Wales, Australia beBeeTransformation Full time $90,000 - $120,000

Enterprise Transformation Leader

Program Overview and Objectives

Manage and execute a high-impact enterprise transformation program with in-depth expertise in service delivery, stakeholder management, and strategic change leadership.

Key Responsibilities and Activities

  • Assess current service delivery operations and identify key areas for improvement
  • Align stakeholders and establish effective communication channels
  • Implement remediation actions to stabilize service performance and efficiency
  • Monitor progress against KPIs and success criteria
  • Design and execute service maturity improvements aligned with the Target Operating Model (TOM)
Essential Skills and Qualifications
  • Extensive experience in cloud-based platforms and service delivery
  • Proven track record of successful turnaround programs and escalated client relationships management
  • Strong leadership, strategic planning, and executive engagement capabilities
  • Deep understanding of regulatory frameworks, including SOC 2 Type 2, ISO 27001, and Australian compliance requirements

Mid-Senior level professionals with a background in financial services lending technology are encouraged to apply.

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